To help our customers be successful, we offer a variety of services. From implementation planning and training to customized consulting, we are here to help ensure your success.
We offer customized startup assistance to help new customers become successful. Each new customer is assigned an individual Common Goal Systems Specialist who will guide your school/district through the startup process. The continuity of a named person ensures rapid implementation and familiarity with your unique needs. Your SmartStart Specialist will follow a process we've refined through hundreds of new customer implementations.
Get the training you need in the way that makes sense. We offer many kinds of training to meet customers' different needs. For onsite training, our trainer can come to your facility and deliver our standard training materials to your staff. We offer this same training at public facilities throughout the year. This can be more cost effective for training a few people. We also have free online training available 24/7 - learn from top experts at your convenience.
Help is just a click away. We have a team of experts devoted to answering your questions and solving your problems. We want to make sure the software doesn't get in the way of doing your job. Email us and keep working or give us a call and we'll answer your questions right away.
In some unusual cases, our standard reports and query builder can't generate the information you need. For a nominal fee, we will take your requirements and produce custom reports for you.